LogixInventor Platform Overview: Structure and Access
Updated
Explore the LogixInventor platform overview, detailing the public website, customer portal, and ERP admin panel for effective navigation.
LogixInventor consists of a unified system with three distinct entry points. Understanding which entry point you require addresses most of the queries we receive during the initial week.
1. The public website
This is what visitors encounter at the main site: service pages, the software marketplace, the blog, this knowledge base, and the contact form. There is no requirement for an account to explore it.
2. Your customer portal
After creating an account and signing in, you will find the portal at /dashboard. Here, you can:
- track your orders and download invoices,
- access purchased files and license keys from Downloads,
- open and respond to support tickets,
- update your profile, password, and two-factor authentication settings.
3. The ERP admin panel
Staff accounts sign in at /erp/login. The admin panel manages the business functions, including sales orders, invoicing, user roles, website content (CMS, blog, FAQs, and this knowledge base), support desk, reporting, backups, and security.
Customer accounts and staff accounts are distinct. A customer login cannot access the admin panel, and a staff login is not intended for making purchases.
Where to go next
- If you're a new customer, please read Create your customer account and sign in.
- If you're a new administrator, begin with First-day checklist for administrators.
Understanding the LogixInventor Structure
To make the most of the LogixInventor platform, you need to grasp how each component connects with the others. Each "door" has a specific function, addressing the diverse needs and roles of users within the system.
Who Can Benefit from Each Door
- Public Website: This is perfect for potential customers and partners who wish to explore services, read informative content, and gain a clear understanding of the offerings without requiring an account.
- Customer Portal: This portal caters to existing customers who need to manage their purchases, access support, and track their transactions. It is designed for ease of use and provides essential functions for everyday interactions.
- ERP Admin Panel: This panel is specifically for staff members responsible for managing business operations. It includes overseeing sales, handling invoicing, and maintaining security protocols. It plays a vital role in ensuring efficient internal processes.
Considerations When Accessing the Platform
When using the platform, selecting the right entry point based on your requirements is essential. Clients should set up their accounts promptly to gain access to the portal. Team members must become acquainted with the features of the admin panel to improve operational efficiency. Recognising the distinction between customer and staff accounts is crucial to prevent access problems and maintain data security.