LOGIXINVENTOR

Refund and Cancellation Policies

Explore our refund and cancellation policies, including guidelines for returns and customer service procedures.

1. Our commitment

We want every client to be satisfied with what they buy from {{company_name}}. If something is not right, please tell us first at {{contact_email}} or on {{phone}}: most problems can be fixed quickly. This policy forms part of our Terms and Conditions. If an Order or written agreement for your project sets different refund terms, those terms apply to that project.

2. Ready-made software and licences

  • You may cancel a software purchase and receive a full refund within {{refund_window_days}} days of payment if the licence has not been activated and the software has not been downloaded or installed for you.
  • After activation, download or installation, the licence is not refundable for change of mind, because digital software cannot be returned.
  • If the software has a defect that stops it working as described and we cannot fix it, or provide a workaround, within a reasonable time after you report it, you are entitled to a full or proportionate refund.
  • Installation, setup, data migration and training already delivered are charged for the work done.

3. Subscriptions

  • You can cancel a subscription at any time in the client portal or by e-mail. It stays active until the end of the period you have already paid for, and is not renewed.
  • We do not refund the unused part of a period that has started, except where we end the subscription without cause, materially reduce the Service, or the law requires it.
  • If you cancel a new yearly subscription within {{refund_window_days}} days of the first payment, we refund it in full, less any setup work already done.

4. Custom development and professional services

  • Before work starts: if you cancel before we start work, we refund your advance in full, less any third-party costs already incurred for you.
  • After work has started: you may cancel a project at any time by written notice. You pay for the work completed up to the date of cancellation (based on the milestones or hours in your Order) and for third-party costs already committed. Any amount paid above that is refunded.
  • Accepted milestones are not refundable. Defects in accepted work are covered by our warranty in the Terms and Conditions.
  • If we cancel a project for reasons not caused by you, we refund every amount paid for work that has not been delivered.
  • Monthly retainers (for example SEO, marketing or support plans) can be cancelled with 30 days’ notice; the current month is not refunded.

5. Hosting, domains and third-party costs

Domain registrations, SSL certificates, app-store fees, licences for third-party software, advertising budgets and similar costs we pay to other companies on your behalf cannot usually be cancelled once purchased, and are not refundable unless the provider refunds us. Hosting plans follow the subscription rules in section 3.

6. How to request a cancellation or refund

  1. E-mail {{contact_email}} from the address on your account, or open a support ticket in the client portal, with your order or invoice number and the reason.
  2. We confirm receipt within 2 business days and give a decision within 7 business days.
  3. Approved refunds are paid by the method you used to pay (or bank transfer) within 14 business days of approval. Bank or transfer charges are deducted only where your bank or ours applies them.

7. Payment disputes

Please contact us before raising a dispute or chargeback with your bank so we can resolve the issue. If a payment is reversed while the matter is being resolved, we may suspend the related licence or Service until it is settled.

8. Your statutory rights

Nothing in this policy limits rights you have under consumer protection laws that apply to you, including the consumer protection laws of the province where you live in Pakistan, such as the Sindh Consumer Protection Act, 2014. Where the law gives you a stronger right than this policy, the law applies.

9. Contact us

{{company_name}}
{{registered_address}}
E-mail: {{contact_email}}
Phone / WhatsApp: {{phone}}