Cookie Policy Explanation
This page provides a cookie policy explanation, detailing the cookies used on our site and how to manage them.
1. What cookies and browser storage are
Cookies are small text files a website saves in your browser. Websites can also save information in the browser’s “local storage” and “session storage”. Session storage is cleared when you close the tab; cookies and local storage stay until they expire or you clear them.
This policy explains what {{company_name}} stores on your device when you use {{website}} and the client portal, and how you can control it. It should be read with our Privacy Policy.
2. Our approach
- We use one cookie of our own, to remember your shopping cart.
- Everything else we store is needed for the website to work, keeps you signed in, or makes pages load faster. None of it is used for advertising or to follow you across other websites.
- We do not use advertising, retargeting or social-media tracking pixels.
- Third-party analytics (Google Analytics) is only used if we switch it on, and then with IP anonymisation (section 5).
3. The cookie we set
| Name | Purpose | Type | Expires |
|---|---|---|---|
cart_token | Remembers the items in your cart, whether or not you are signed in. It contains a random identifier only; the cart itself is kept on our server. | Strictly necessary, first-party, HttpOnly, sent only over HTTPS on the live site | 30 days |
4. Browser storage we use
Signing in and security
| Key | Purpose | Kept |
|---|---|---|
lix_auth | Keeps you signed in to the client portal (your session tokens and basic profile). | Until you sign out or the session expires |
lix_device_id | A random device identifier used to recognise new devices and protect your account. We store it only in hashed form. | Until you clear browser data |
Speed and preferences
| Key | Purpose | Kept |
|---|---|---|
lix_cache:*, lix_site_settings_v1, lix_seo_manifest_v1, logix_cms_route_v2, lix_maintenance_status | Copies of public website data (menus, settings, page routes) so pages open instantly. They contain no personal information. | Refreshed automatically; short expiry |
lix_seo_landing, lix_chunk_reloaded | Technical flags: count an arrival from a search engine once per visit; avoid a reload loop after a website update. | Until the tab is closed |
lix_subscribed, lix_subbox_seen:*, lix_splash_seen | Remember that you subscribed or dismissed a newsletter or announcement pop-up, so it is not shown again too often. | Session or until you clear browser data |
Chat assistant and live chat
| Key | Purpose | Kept |
|---|---|---|
logix.visitor | A random visitor identifier so the chat assistant can continue a conversation and understand which pages led to an enquiry. | Until you clear browser data |
logix.chat.session, logix.chat.live, logix.chat.greeted, logix.chat.rated, logix.chat.nudges, logix.chat.caps.session | Keep the current chat open, resume a live chat, and limit how often the assistant greets or prompts you. | Until the tab is closed |
logix.chat.caps.lasting | Limits prompts that should appear at most once a day or once ever. | Until you clear browser data |
logix.chat.lead | Your first name, if you asked us to contact you, so the assistant can greet you. | Until you clear browser data |
5. Analytics
We measure how quickly our pages load using anonymous performance measurements (no cookies, and stored without your IP address).
We may also use Google Analytics 4 to understand how visitors use the website. It is switched off by default. When we enable it, Google sets the cookies _ga and _ga_<container-id> (expire after up to 2 years) and IP anonymisation is applied. Google’s use of this data is described in its privacy policy. You can opt out with the Google Analytics opt-out browser add-on.
6. Third-party content
- Google Fonts: our pages load fonts from Google. Your browser connects to Google’s servers to fetch them, which shares your IP address with Google; no cookies are set for this.
- Videos and maps: some pages embed YouTube or Vimeo videos or Google Maps. These providers may set their own cookies when the content loads or when you play or interact with it, under their own policies.
- Share buttons and social links are plain links; they place nothing in your browser until you click them and visit the other site.
7. How to control cookies and storage
- All browsers let you see, block and delete cookies and site data in their settings (usually under Privacy or Site settings). Deleting site data for {{website}} removes everything listed above.
- If you block our
cart_tokencookie, your cart cannot be kept. If you block local storage, you will not stay signed in and some pages will load more slowly. - Signing out of the client portal removes your session from the browser.
- You can stop the chat assistant from remembering you by clearing site data or using a private browsing window.
8. Changes and contact
We will update this policy whenever we change what our website stores. The effective date at the top shows when this version took effect. Questions: {{privacy_email}}.