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Set Up Outgoing Email Configuration for Notifications

Updated

Learn how to set up outgoing email configuration to ensure important notifications reach your customers effectively.

The platform facilitates email communication for password resets, order and invoice notifications, ticket responses, and blog subscriptions. However, these messages will not be delivered until a mail server is connected.

Requirements for Your Email Provider

  • SMTP host name and port (typically 587 with STARTTLS, or 465 with SSL).
  • A username and password, or an app password if required by your provider.
  • The email address that will be used as the sender, for example no-reply@yourcompany.com.

Connecting

  1. Input the details in the mail section of the server .env file, or in ERP Settings where your installation provides them.
  2. Restart the stack if you have modified .env.
  3. Send a test email: request a password reset for your account.

Emails landing in spam

Request that the individual responsible for managing your domain publishes SPF, DKIM, and DMARC records for the sending service. This is the most significant factor in determining whether your emails reach the inbox.

Modifying the Content

You can edit the text of each email in the Email Templates section. Placeholders like the customer's name and order number are automatically populated.

Understanding Email Configuration for Effective Communication

Setting up outgoing email is essential for ensuring that your users receive important notifications and updates. Proper configuration not only supports communication but also improves user experience. Here are some key considerations and steps to follow:

Key Considerations

  • Choose the Right Email Provider: Select a dependable email service provider that offers solid SMTP support. Take into account factors like deliverability rates and customer service.
  • Security Settings: Make sure to use secure settings such as STARTTLS or SSL to safeguard sensitive information during transmission.
  • Domain Authentication: Setting up SPF, DKIM, and DMARC records is crucial for enhancing email deliverability and preventing your emails from being flagged as spam.

Steps to Configure Outgoing Email

  1. Gather the necessary credentials from your email provider, including the SMTP host name, port, username, and password.
  2. Access the server configuration files or ERP settings to enter the SMTP details accurately.
  3. Test the configuration by sending a password reset email to verify that your setup is functioning correctly.

This setup process is essential for businesses that depend on effective communication with customers, such as e-commerce platforms, service providers, and organisations that manage user accounts. By ensuring that your outgoing email is configured correctly, you can enhance customer interaction and maintain a professional image.

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