LOGIXINVENTOR

Terms and Conditions for Services

Review the terms and conditions for services provided by LogixInventor, including service agreements and user obligations.

1. About these terms

These Terms and Conditions (the “Terms”) are an agreement between you and {{company_name}}, a company registered in Pakistan with its office at {{registered_address}} (“{{brand_name}}”, “we”, “us” or “our”).

They apply when you visit {{website}}, create an account, use the client portal, buy or use our software or subscriptions, or engage us for development, hosting, design, marketing or other services (together, the “Services”). If you accept these Terms on behalf of a company or other organisation, you confirm that you are authorised to bind it, and “you” means that organisation.

A signed proposal, statement of work, quotation or separate agreement for a specific project (an “Order”) forms part of these Terms. If an Order conflicts with these Terms, the Order prevails for that project.

Our Privacy Policy, Cookie Policy, Refund and Cancellation Policy and Acceptable Use Policy also apply and are part of these Terms.

2. Eligibility and accounts

  • You must be at least 18 years old, or the age of majority where you live, and able to enter into a binding contract to create an account or buy from us.
  • Give accurate, current information and keep it up to date in the client portal.
  • Keep your password confidential and turn on two-factor authentication where available. You are responsible for activity on your account unless it results from our failure to protect it.
  • Tell us immediately at {{security_email}} if you believe your account has been used without your permission.
  • We may refuse, suspend or close an account that is used in breach of these Terms or the law.

3. Our Services

We offer:

  • Software products from our marketplace (for example ERP, CRM, point of sale and other business applications), licensed under section 7;
  • Subscriptions to software, hosting, support or service plans, billed for a recurring period;
  • Custom development and professional services such as websites, web and mobile applications, integrations, cloud and DevOps work, UI/UX design, SEO and digital marketing, delivered under an Order;
  • The client portal, where you can view orders, quotations, invoices, downloads and support tickets;
  • Website content and tools, including articles, the knowledge base and the website chat assistant.

We may improve, change or discontinue features of the website and Services. We will not materially reduce a paid Service during its paid term without giving you notice and, where appropriate, a fair remedy.

4. Quotations, orders and how a contract is formed

  • A quotation is an offer valid for the period stated on it (or 30 days if none is stated). Prices on the website are an invitation to order and may change before you order.
  • A contract is formed when you accept a quotation (in the client portal, by e-mail or by signature) or place an order and we confirm it, and in either case when any required advance payment is received.
  • Electronic acceptance, electronic records and electronic signatures are valid and binding under the Electronic Transactions Ordinance, 2002.
  • Work outside the agreed scope is a change request. We will quote it before starting, and it changes the price and timeline only when you approve it.

5. Prices, invoices and payment

  • Prices are shown in the currency stated on the quotation, order or invoice. Unless stated otherwise, prices exclude taxes, which are added as required by law.
  • Payment is made by bank transfer or the other methods shown at checkout or on the invoice. We do not collect or store payment card numbers on our website. You pay any charges your bank applies to your payment.
  • Invoices are due by the date shown on them. Project work is usually invoiced as an advance and milestone payments as set out in the Order.
  • If a payment is overdue, we may pause work, suspend access to the related software, hosting or Services after giving you notice, and withhold delivery of source code or deliverables until the overdue amount is paid.
  • If you dispute an invoice, tell us within 14 days of receiving it and pay the undisputed part on time; we will work with you in good faith to resolve the rest.

6. Subscriptions and renewals

  • Subscriptions run for the period you choose (for example monthly or yearly). Before a period ends we send a renewal invoice; the subscription continues for a further period when that invoice is paid, and ends at the end of the paid period if it is not.
  • We give at least 30 days’ notice of a price change, which applies from the next period.
  • You can cancel at any time in the client portal or by e-mail. Cancellation takes effect at the end of the current paid period, as described in our Refund and Cancellation Policy.

7. Software licences

When you buy or subscribe to a software product, and pay for it, we grant you a non-exclusive, non-transferable licence to install and use it for your internal business purposes, for the number of users, sites or devices and the period stated in your Order or product listing.

Unless your Order expressly allows it, you may not:

  • resell, sublicense, rent or distribute the software, or make it available to third parties as a service;
  • copy it beyond reasonable backup copies, or remove copyright and licence notices;
  • reverse engineer, decompile or disassemble it, except where the law gives you that right;
  • use it to build a competing product, or bypass licence keys or technical limits.

Updates and support are provided for the period included with your licence or subscription. Third-party and open-source components included in the software are licensed under their own terms, which we make available on request.

8. Custom development and professional services

  • Scope. We deliver the deliverables, milestones and timelines in the Order. Timelines depend on you providing content, feedback, access and approvals on time; delays on your side move the timeline accordingly.
  • Your materials. You are responsible for the content, data, trademarks, credentials and instructions you give us, and confirm you have the right to let us use them for the project.
  • Acceptance. When we deliver a milestone you have 10 business days (or the period in the Order) to test it and report defects against the agreed scope. A milestone is accepted when you approve it, start using it in production, or do not report defects within that period.
  • Warranty. For 30 days after acceptance (or the period in the Order) we will fix, at no extra cost, defects that make a deliverable fail to meet the agreed specification. This does not cover changes made by anyone other than us, misuse, third-party services, or new requirements.
  • Hosting, domains and third-party services. Where we arrange hosting, domains, app-store accounts, APIs or other third-party services for you, their own terms and prices also apply, and their fees are passed on at cost unless stated otherwise.

9. Intellectual property

  • Our property. The website, our software products, designs, documentation, trademarks and the know-how, tools, libraries and components we use across projects remain owned by {{company_name}} or our licensors.
  • Your deliverables. When you have paid in full for a custom project, we assign to you the intellectual property rights in the deliverables made specifically for you, as set out in the Order. Our pre-existing materials and reusable components included in them are licensed to you on a perpetual, non-exclusive basis for use with those deliverables.
  • Your content. You keep ownership of the content and data you provide. You grant us a licence to use it only as needed to provide the Services to you.
  • Portfolio. Unless you ask us not to, or the work is confidential, we may mention your company name and show non-confidential parts of completed work in our portfolio.

10. Your data and confidentiality

  • When we host or process data for you (for example the records inside a system we run for you), we process it only on your instructions, keep it confidential and secure, and help you meet your own data-protection obligations. You remain responsible for having a lawful basis to collect that data. Where required, we will sign a data processing agreement with you.
  • Each party will keep the other’s confidential information (such as business plans, source code, credentials, pricing and customer data) secret, use it only for the purpose of our work together, and share it only with people who need it and are bound by similar confidentiality. This does not apply to information that is public, already known, independently developed or that must be disclosed by law.
  • Our Privacy Policy explains how we handle personal information about you.

11. Acceptable use

You must use the Services lawfully and in line with our Acceptable Use Policy. In particular, you must not use them to break the law (including the Prevention of Electronic Crimes Act, 2016), infringe anyone’s rights, send spam, distribute malware, attack or probe systems without permission, or harm or deceive others.

12. AI features

Some Services use artificial intelligence, such as the website chat assistant and AI-assisted tools in our software. AI output can be incomplete or wrong. You are responsible for reviewing it before relying on it, and it is not legal, financial, medical or other professional advice. Do not enter information into AI features that you are not allowed to share.

13. Third-party services and links

The Services may link to or integrate with services provided by others (for example payment providers, cloud platforms, app stores, AI providers, maps or video). We are not responsible for those services, their availability or their content, and your use of them is governed by their terms.

14. Warranties and disclaimers

We provide the Services with reasonable skill and care. Apart from the commitments expressly made in these Terms or an Order, and to the extent the law allows, the website and Services are provided “as is” and “as available”, without other warranties, express or implied, including fitness for a particular purpose or uninterrupted, error-free operation. Nothing in these Terms limits rights you have under consumer protection laws that cannot be excluded.

15. Limitation of liability

  • Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data, even if it was foreseeable.
  • Our total liability arising out of or in connection with the Services or these Terms is limited to the amount you paid us for the Service concerned in the 12 months before the event that gave rise to the claim.
  • These limits do not apply to liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence.
  • You are responsible for keeping your own backups of content and data you provide, unless backups are part of a Service you have bought.

16. Indemnity

You will compensate us for reasonable losses, costs and legal fees arising from a third-party claim that content or materials you provided, or your use of the Services in breach of these Terms or the law, infringed that third party’s rights or broke the law. We will tell you promptly about such a claim and let you take part in its defence.

17. Suspension and termination

  • You may stop using the Services and close your account at any time; paid Services end as set out in the Order and the Refund and Cancellation Policy.
  • We may suspend or end Services, after notice where reasonable, if you materially breach these Terms and do not fix the breach within 14 days of our notice, if payment is overdue, or immediately if needed to prevent harm, comply with the law, or protect security.
  • When a Service ends, you pay for work done and Services provided up to that date. On request made within 30 days of termination, we will return or make available your data held for that Service, after which we may delete it.
  • Sections that by their nature should continue (including payment, intellectual property, confidentiality, limitation of liability and governing law) survive termination.

18. Events beyond our control

Neither party is responsible for delay or failure caused by events outside its reasonable control, such as natural disasters, epidemics, war, civil unrest, government action, internet or power outages, or failures of third-party providers. The affected party will tell the other promptly and do its best to limit the impact. If such an event lasts more than 60 days, either party may end the affected Order by notice.

19. Governing law and disputes

These Terms and any dispute arising from them are governed by {{governing_law}}. We would like to resolve any concern directly: please contact us first at {{contact_email}}, and both parties will try in good faith to settle the matter within 30 days. If it cannot be settled, the courts at {{jurisdiction}} have exclusive jurisdiction, except that either party may seek urgent relief in any competent court. If you are a consumer, you also keep any right to bring proceedings in the courts where you live.

20. Changes to these Terms

We may update these Terms from time to time. The effective date at the top shows when this version took effect, and earlier versions remain available on this page. If a change materially affects your rights, we will notify account holders in advance by e-mail or in the client portal. Changes do not apply retroactively to Orders already in progress unless you agree.

21. General

  • Entire agreement. These Terms and any Order are the entire agreement between us about their subject and replace earlier discussions.
  • Assignment. You may not transfer your rights under these Terms without our written consent. We may transfer ours to a successor in a reorganisation, merger or sale of our business.
  • Subcontractors. We may use qualified subcontractors and remain responsible for their work.
  • Severability. If any part of these Terms is found invalid, the rest continues in force.
  • No waiver. Not enforcing a right straight away does not mean we give it up.
  • Notices. We send notices to the e-mail address on your account; you can send notices to {{contact_email}} or our office address.
  • Language. These Terms are written in English. A translation is provided for convenience only; the English version prevails.

22. Contact us

{{company_name}}
{{registered_address}}
E-mail: {{contact_email}}
Phone / WhatsApp: {{phone}}
Website: {{website}}