Acceptable Use Policy for Software

This page outlines the acceptable use policy for software, including guidelines for responsible and lawful usage of our services.

1. Who this policy applies to

This policy applies to everyone who uses the website, client portal, software, hosting or other Services of {{company_name}}, including clients, their staff and their end users. It forms part of our Terms and Conditions. If you provide our Services to your own users, you are responsible for making sure they follow it too.

2. Illegal and harmful activity

You must not use the Services to:

• break any law or regulation, including the Prevention of Electronic Crimes Act, 2016 of Pakistan and the laws of the country you operate in;
• store, publish or share content that is defamatory, hateful, harassing, threatening, obscene, or that exploits or endangers children;
• commit fraud, phishing or identity theft, impersonate any person or organisation, or misrepresent your affiliation;
• infringe copyright, trademarks, patents, trade secrets, privacy or other rights, including by distributing pirated software or content;
• sell or promote illegal goods or services.

3. Security and system integrity

You must not:

• access, or try to access, accounts, systems or data without permission, or bypass authentication, licence keys or other security measures;
• scan, probe or test the vulnerability of our systems without our written permission (see section 7 for responsible disclosure);
• upload or distribute malware, viruses, ransomware or any harmful code;
• carry out or take part in denial-of-service attacks, or deliberately overload our infrastructure;
• use automated tools to scrape the website or client portal at a rate or volume that affects other users, or ignore our robots.txt rules;
• mine cryptocurrency or run unrelated heavy workloads on hosting we provide, unless agreed in writing.

4. E-mail and messaging

You must not use our software, hosting or e-mail Services to send unsolicited bulk messages (spam), or messages that breach anti-spam laws such as the Pakistan Telecommunication Authority’s regulations on unsolicited communications, CAN-SPAM, or the e-privacy rules in the EU and UK. Messages you send must identify you truthfully, contain a working way to opt out, and honour opt-outs promptly. You are responsible for having the right to contact the people you message.

5. AI features

When you use AI features in our website or software, you must not use them to create content that is unlawful, deceptive, hateful or harmful; to produce misleading content about real people; to attempt to extract other users’ data or our system instructions; or to break the usage policies of the AI provider involved. You are responsible for reviewing AI output before you use or publish it.

6. What happens if this policy is broken

We may investigate suspected breaches. Depending on how serious a breach is, we may remove content, warn you, limit or suspend the Services, or end your account, and where appropriate we will report illegal activity to the authorities. We will normally give notice and a chance to fix the issue, unless immediate action is needed to stop harm, protect security or comply with the law.

7. Reporting abuse and security issues

Please report abuse, illegal content or a security vulnerability to {{security_email}}. If you find a vulnerability, tell us before sharing it with anyone else and give us reasonable time to fix it; we will not take action against good-faith research that follows these rules and avoids harm to data and users. Our security contact details are also published at /.well-known/security.txt.