Two-Factor Authentication Setup Guide
Updated
Learn the two-factor authentication setup process to enhance your account security. Discover how to enable it and manage backup codes.
Two-factor authentication (2FA) ensures that a stolen password is insufficient to access your account. In addition to your password, you will also need to enter a code generated by an app on your phone.
What you need
An authentication app like Google Authenticator, Microsoft Authenticator, or 1Password.
Setting it up
- Access your profile and navigate to the security section.
- Select Enable two-factor authentication.
- Scan the QR code using your authenticator app. If scanning is not possible, enter the key displayed beneath the code instead.
- Verify by inputting the six-digit code provided by the app.
- Save your backup codes. Print them out or store them in a password manager, but do not keep them on the same device.
Backup Codes
Each backup code can be used only once. If your phone is lost or damaged, use one of the codes and generate a new set immediately.
Misplaced your phone and your codes?
Customers should reach out to support using the email address linked to their account. Staff members can request assistance from a Super Admin, who can reset two-factor authentication after verifying your identity. We will never request your password for this process.
Understanding Two-Factor Authentication
Two-factor authentication (2FA) enhances your account security by requiring not just your password but also a second piece of information that only you possess. This greatly decreases the likelihood of unauthorised access, particularly if your password is compromised.
How It Works
When you activate two-factor authentication (2FA), your account connects to an authenticator app on your mobile device. After entering your password, you will receive a prompt to input a code generated by the app. This code refreshes every 30 seconds, making it challenging for unauthorised users to access your account.
Considerations
- Authenticator App: Select a trustworthy authenticator app that meets your requirements. Well-known options include Google Authenticator, Microsoft Authenticator, and Authy.
- Device Access: Make sure you have access to your mobile device whenever you need to log in. Losing it could prevent you from accessing your account.
- Backup Codes: Always store your backup codes in a safe place. They are crucial for regaining access if you lose your device.
Who Should Use It
Two-factor authentication (2FA) is advisable for anyone who prioritises the security of their accounts, particularly for those managing sensitive information or businesses that handle customer data. Adopting 2FA is a proactive measure to protect your online presence.