Accessing Software Downloads and License Keys
Updated
Learn about accessing software downloads and managing your license keys in the customer portal. Find your purchased files easily.
All your purchased items can be found in your customer portal under Downloads.
- Log in and navigate to Downloads from the portal menu.
- Locate the product. Each entry displays the version along with your license key.
- Click Download to retrieve the file, and use the copy button to copy the key.
Keep your key private
Your license key is linked to your account. Avoid posting it in public forums or sharing it outside your organisation. If you suspect that a key has been compromised, please open a support ticket. We will provide a replacement and deactivate the old key.
A purchase is not showing
- Verify the order in My Orders. Files are available only after the order has been paid.
- Ensure you are signed in with the same email address used during checkout.
- Still cannot find it? Submit a support ticket with your order number, and we will resolve it within the same working day.
Understanding Your Downloads and License Management
Effectively managing your downloads and license keys is crucial for accessing the software and updates you require. Here are some details to assist you with this process.
How License Keys Work
A licence key is a unique identifier that provides you access to specific software products. Each key is linked to your account and is essential for activation. When you purchase a product, the key is created and associated with your profile in the customer portal.
Steps to Access Your Downloads
- Log in: Enter your registered email and password to access your customer portal.
- Navigate to Downloads: Select the Downloads option in the menu to view your available products.
- Select Your Product: Find the software you require. The version and license key will be displayed next to it.
- Download: Click the Download button to save the file to your device.
- Copy Your License Key: Use the copy button to ensure you have the key saved for future use.
Who Should Use This Feature
This system is valuable for all customers who have acquired software from LogixInventor. Whether you are a small business owner or part of a larger organisation, having straightforward access to your downloads and licence information simplifies your software management.